Terms of service

Terms of Service

Last updated: 24 August 2026

Overview

Welcome to I’VE GOT YOUR BACK.

This website and online store are operated by Trek2Health Ltd, trading as IGYB - I’VE GOT YOUR BACK. Throughout these Terms of Service, the terms “we”, “us” and “our” refer to Trek2Health Ltd and the I’VE GOT YOUR BACK store.

Our website, online store, information, content, features, products and related services are collectively referred to as the “Services”.

The I’VE GOT YOUR BACK online store is powered by Shopify, which provides the ecommerce platform that enables us to offer our products and Services online.

These Terms of Service, together with the policies referred to within them, explain the terms that apply when you access our website or purchase from our online store.

By accessing or using the Services, you agree to these Terms of Service and our Privacy Policy.

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy available to you under the Australian Consumer Law or any other applicable law that cannot lawfully be excluded, restricted or modified.

1. About Us

The I’VE GOT YOUR BACK online store is operated by:

Trek2Health Ltd
Trading as: IGYB - I’VE GOT YOUR BACK
ABN: 41 635 257 046
ACN: 635 257 046
Address: 1434 Waterworks Road, The Gap QLD 4061, Australia
Email: ceo@trek2health.org.au
Phone: 0401 713 039

Trek2Health Ltd is an Australian registered charity.

2. Using Our Website

You may use our website and Services only for lawful purposes.

You must not use the website or Services:

  • for unlawful, fraudulent or malicious purposes;
  • to infringe the intellectual property or other rights of another person;
  • to transmit malicious software, viruses or harmful code;
  • to interfere with the security or operation of the website;
  • to collect information about other users without lawful authority;
  • to send spam or other unauthorised communications;
  • to impersonate another person or organisation; or
  • in any other way that may damage the website, our organisation, Shopify or other users.

We may restrict or terminate access to the Services where we reasonably believe these Terms have been breached.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, pricing, sizing information and other information displayed on the website are accurate.

The appearance of colours and products may vary depending on your device, screen settings and other factors.

We may update product descriptions, specifications, prices or availability from time to time.

All products are subject to availability.

We do not accept back orders through the online store. If you require a quantity greater than the available stock shown online, please contact us directly.

Nothing in this section limits any rights you may have under the Australian Consumer Law where a product does not correspond with its description, sample or other applicable consumer guarantee.

4. Orders

When you submit an order, you are offering to purchase the selected products subject to these Terms.

An order is accepted once we have successfully processed your payment and confirmed the order.

We reserve the right to refuse or cancel an order where reasonably necessary, including where:

  • a product is unavailable;
  • there has been an obvious pricing or product information error;
  • payment cannot be processed;
  • we reasonably suspect fraudulent or unauthorised activity; or
  • we are unable to fulfil the order.

If we cancel an order after payment has been received, we will refund the applicable amount.

Please check your order carefully before submitting it, including product, colour, size, quantity, delivery address and personalised message information.

If you discover an error after ordering, contact us as soon as possible at ceo@trek2health.org.au. We will make reasonable efforts to assist where the order has not already been processed or dispatched.

5. Prices and Payment

All prices displayed on the I’VE GOT YOUR BACK store are in Australian dollars (AUD) unless otherwise stated.

The price shown when you place your order is the price charged for that purchase, subject to correction of any obvious error.

Standard postage and handling within Australia are included in the advertised price of our merchandise.

Any taxes required to be included in the displayed price under Australian law will be included as applicable.

Payment is processed using the payment methods made available through our Shopify store.

You agree to provide current, complete and accurate payment and order information.

6. Personalised Messages

As part of the I’VE GOT YOUR BACK campaign, customers may be invited to provide:

  • information about whether a T-shirt is for themselves or another person;
  • the first name of a gift recipient;
  • an optional personal message for the recipient;
  • a message of support for a frontline worker; and
  • optional consent for a message to be shared anonymously as part of the I’VE GOT YOUR BACK campaign.

You are responsible for ensuring that any message you submit is lawful and appropriate and does not infringe the rights of another person.

Messages must not contain unlawful, threatening, abusive, discriminatory, defamatory, obscene or otherwise seriously inappropriate content.

We reserve the right not to reproduce, distribute or deliver a submitted message where we reasonably consider its content inappropriate or unlawful.

Your purchase will not be affected solely because we decide not to distribute inappropriate message content.

Where you separately consent to a message being shared anonymously as part of the campaign, we may reproduce or publish that message without identifying you, including in campaign communications, social media, promotional material or impact reporting.

Personal information associated with these messages is handled in accordance with our Privacy Policy.

7. Shipping and Delivery

We currently ship merchandise to Australian addresses only.

Orders are normally processed and dispatched from Brisbane within 2–3 business days.

Delivery timeframes provided on our website are estimates only and may vary depending on destination, carrier, weather, peak periods and circumstances outside our reasonable control.

Tracking details will be provided after dispatch.

Standard postage and handling are included in the merchandise price.

Customers are responsible for providing complete and accurate delivery information. If an incorrect address supplied by the customer results in a parcel being returned, additional delivery costs may apply before the order is resent.

Further information is available in our Shipping Policy.

Nothing in this section limits rights or remedies available under Australian law where goods are not supplied as required.

8. Returns, Refunds and Consumer Guarantees

Our products come with guarantees that cannot be excluded under the Australian Consumer Law where that law applies.

Depending on the circumstances, you may be entitled to a repair, replacement, refund or other remedy if a product:

  • is faulty;
  • is unsafe;
  • is not of acceptable quality;
  • does not match its description; or
  • otherwise fails to meet an applicable consumer guarantee.

These statutory rights are separate from, and may apply in addition to, our voluntary 30-day return policy.

Our procedures for change-of-mind returns, faulty products, exchanges and refunds are set out in our Refund and Return Policy.

Nothing in that policy or these Terms is intended to exclude or restrict rights that cannot lawfully be excluded under the Australian Consumer Law.

9. Intellectual Property

Unless otherwise stated, the website and its original content, including the I’VE GOT YOUR BACK branding, logos, campaign material, product artwork, written material, photographs, graphics, video, audio, designs and website content, are owned by or licensed to Trek2Health Ltd.

These materials may be protected by Australian copyright, trade mark and other intellectual property laws.

You may access the website for your personal and non-commercial use.

You must not reproduce, modify, distribute, publish, sell, commercially exploit or create derivative works from our protected content without our prior written permission, except where permitted by law.

Third-party trade marks, logos and other intellectual property remain the property of their respective owners.

10. Third-Party Services and Links

Our Services may contain links to websites or services operated by third parties.

We are not responsible for the content, security, availability or practices of third-party websites that we do not control.

If you access a third-party website or service, its own terms, policies and practices may apply.

11. Shopify

The I’VE GOT YOUR BACK online store is powered by Shopify.

Shopify provides the ecommerce technology and infrastructure through which our online store operates.

Purchases made through our store are transactions between you and Trek2Health Ltd, not Shopify.

Shopify may collect and process information relating to your use of the store as described in our Privacy Policy and Shopify's applicable privacy policies.

12. Privacy

Personal information collected through our website and online store is handled in accordance with our Privacy Policy.

This includes information provided when you:

  • place an order;
  • provide delivery or contact information;
  • submit recipient or frontline-worker messages;
  • communicate with us;
  • subscribe to marketing communications; or
  • otherwise interact with the website.

Please review our Privacy Policy for further information.

13. Accuracy of Website Information

Occasionally our website may contain typographical errors, inaccuracies or omissions relating to matters such as product descriptions, prices, availability, promotions or delivery information.

We may correct these errors and update information where necessary.

If an error materially affects an order you have already placed, we will contact you where appropriate and provide any remedy required by law.

14. Website Availability

We aim to keep the website and online store available and operating reliably.

However, we do not guarantee that the website will always be uninterrupted or error-free.

Access may occasionally be interrupted for maintenance, security, technical issues, platform outages or circumstances outside our reasonable control.

15. Liability

Nothing in these Terms excludes, restricts or modifies any liability, consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law or other applicable Australian law.

To the extent permitted by law, we are not liable for loss arising solely from:

  • circumstances outside our reasonable control;
  • your misuse of the website or Services;
  • inaccurate information supplied by you; or
  • your use of third-party websites or services that we do not control.

Where liability may lawfully be limited, it will be limited only to the extent permitted by applicable law.

16. Feedback

If you voluntarily provide feedback, comments, testimonials, suggestions or reviews, you permit us to use that material for the operation, improvement and promotion of I’VE GOT YOUR BACK and Trek2Health, subject to applicable law and our Privacy Policy.

You must have the right to provide any material you submit and must not knowingly submit unlawful, defamatory or infringing content.

This section does not override any separate consent arrangements relating to frontline-worker or recipient messages.

17. Changes to These Terms

We may update these Terms from time to time to reflect changes to our Services, operating practices or legal requirements.

The current version will be published on this website together with the date it was last updated.

Changes will apply prospectively from the date the updated Terms take effect, except where otherwise required by law.

18. Governing Law

These Terms are governed by the laws applicable in Queensland, Australia.

You and Trek2Health Ltd submit to the jurisdiction of the courts and tribunals having jurisdiction in Queensland, subject to any rights you may have under applicable Australian law.

19. Severability

If any provision of these Terms is found to be invalid or unenforceable, that provision will be interpreted or severed to the minimum extent necessary without affecting the remaining provisions.

20. Contact Us

Questions about these Terms of Service can be directed to:

Trek2Health Ltd
Trading as IGYB - I’VE GOT YOUR BACK
1434 Waterworks Road
The Gap QLD 4061
Australia

Email: ceo@trek2health.org.au
Phone: 0401 713 039
ABN: 41 635 257 046