Shipping Policy

We currently ship to Australian addresses only.

Shipping Costs

Standard postage and handling are included in the purchase price of all merchandise. There are no additional standard shipping charges at checkout.

Order Processing

Orders are normally processed and dispatched from Brisbane within 2–3 business days of being placed.

Orders are only accepted for items that are currently in stock. We do not accept back orders.

If you would like to place a larger order for more T-shirts than are currently available through the online store, please contact us directly at ceo@trek2health.org.au.

Delivery

Orders are sent using the carrier we consider most suitable for the destination and delivery requirements.

As a general guide, estimated delivery times after dispatch are:

• Brisbane and South East Queensland: 1–3 business days

• Major east-coast cities: 2–5 business days

• Regional and remote Australia: 5–10 business days

These timeframes are a guide only. Actual delivery times may vary depending on the destination, carrier used, peak delivery periods, weather, transport disruptions and other circumstances outside our control.

Tracking

Tracking details will be provided once your order has been dispatched.

Please allow some time after receiving your tracking information for the carrier's tracking system to update.

If your parcel appears to be significantly delayed, missing, or has been marked as delivered but cannot be located, please contact us at ceo@trek2health.org.au and we will assist wherever possible.

PO Boxes and Parcel Lockers

We accept Australian residential and business addresses, PO Boxes and Australia Post Parcel Lockers.

Please ensure the delivery details supplied at checkout are complete and accurate.

Incorrect Delivery Addresses

Customers are responsible for providing the correct delivery address when placing an order.

If an incorrect or incomplete address is provided and the parcel is returned to us, the customer may be responsible for any additional postage or redelivery costs.

We cannot accept responsibility for parcels that are lost or misdelivered as a result of incorrect delivery information supplied by the customer.

If you notice an error in your delivery address after placing your order, please contact us as soon as possible at ceo@trek2health.org.au. We will do our best to update the address if the order has not already been dispatched.

Multiple Items

Where multiple T-shirts are purchased in the same order, they will normally be dispatched together in one parcel.

Shipping Within Australia Only

At this time, the I’VE GOT YOUR BACK online store only ships to addresses within Australia.

For enquiries about large, special or other orders, please contact us at ceo@trek2health.org.au.

Returns and Refunds

Returns, exchanges, damaged items and refunds are handled separately under our Return and Refund Policy.